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Orders placed on BetterAntivirus.com take from 2 to 48 hours to be processed. Once your order has been processed, we will send you an email and also update your order here. If you have not received your order information within 48 hours, the mostly likely reason is that your order email has been caught by your spam filter.

You can view all the emails we send to you when you track your order.

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IMPORTANT: Please do not check the 'Keep my email address confidential' if you use google checkout. Google provides us a temporary email address that is forwarded to you from us a total of three times. This may cause you to NOT receive your license information and will likely prevent you from getting important software updates and renewal notices from us.

Please Note: Google Checkout orders are DELAYED in processing until the Google mandated cancelation period has passed - ie, your order will not process as promptly if you use Google checkout! After the 15 minute waiting period, your order will be processed ELECTRONICALLY - this means your license arrives via EMAIL.

NOTE - Google Checkout verbiage will use the phrase 'Shipping' - we 'ship' via EMAIL - your license will be sent via email (if you order a backup CD, that will arrive in the mail, but your license WILL BE SENT VIA EMAIL - please do not be confused by this archaic use of 'shipping' by Google - you do get your license QUICKLY - you will not have to wait for the mail!