How do I know ESET Smart Security is updating correctly?

By default, ESET Smart Security checks every hour for a new update and is updated at least once a day with new virus definitions and occasional program updates. To verify that the latest virus signature updates have been received, follow the steps below.
Updating the virus signature database

1 Open ESET Smart Security by clicking the icon in your Windows system tray or by clicking Start → All Programs → Eset → ESET Smart Security.


2 The ESET Smart Security window will appear. Click Update on the left-hand menu.


3 The Update window appears. The Update status should read: Update is not necessary - Virus signature database is up to date. (See Fig. 1-1 below).




Fig. 1-1


4 If the message above is displayed, you are finished. If it is not displayed, click Update virus signature database now.


5 If the virus signature database successfully updates, you are finished. If you receive an error regarding an incorrect username and password, click Cancel and then click on Enter User name and Password.


Verify that your username and password are entered correctly. The following are EXAMPLES only:

Username: AV-1234567

Password: abcde12345

NOTE: Please remember to enter your username and password exactly as they are written. The username and password are case sensitive and the hyphen in the username is necessary. The password is ten characters long and all lowercase. If you are copying and pasting, make sure a blank character is not being included in the string. Also, we do not use the letter L in passwords (use the number one (1) instead), a big 0 is the number zero (0), a little o is the letter o.
6 Click OK and try to update again by clicking Update virus signature database now.

Related NOD32 FAQ Category:
Business Edition/ESET Smart Security

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