Why am I constantly being prompted for my username and password?

ESET Smart Security checks every hour for a new update, and it is updated at least once a day with new virus definitions and occasional program component upgrades. The update will fail if your username and password is invalid or entered incorrectly. You can make sure the username and password information is correct by following the steps below.


1. Open ESET Smart Security by clicking the icon in the Wndows system tray or by clicking Start → All Programs → Eset → ESET Smart Security.


2. Click the Update button and click on User name and Password setup.

Verify that your username and password are entered correctly. The following are EXAMPLES only:

Username: AV-1234567

Password: abcde12345

3. Click OK and try updating again.

NOTE: Please remember to enter your username and password exactly as they are written. The username and password are case sensitive and the hyphen in the username is necessary. The password is ten characters long and all lowercase. If you are copying and pasting, make sure a blank character is not being included in the string. Also, we do not use the letter L in passwords (use the number one (1) instead), a big 0 is the number zero (0), a little o is the letter o.

Maintaining current virus definitions and program builds is the most important aspect of any security software. Always check to make sure ESET Smart Security is up-to-date to ensure continued protection. For more information on this topic, click here.

If you are still unable to update, contact the ESET Customer Care Department to verify that the username and password you are trying to use is valid.

Related NOD32 FAQ Category:
Business Edition/ESET Smart Security

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