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Installation in test mode (creating nsetup file)
If the installation of NOD32 fails for any reason and you cannot resolve the issue, it may be necessary to run the installation in test mode. Running the installation in test mode will create a log file that you can send to the ESET Customer Care team. This will allow us to more effectively trouble-shoot the issue.
To run the installation in test mode and generate the log file, please follow the steps below:
1. Click Start → Run. The Run window will be displayed.
2. Click the Browse button and navigate to the C:/Program Files/Eset/Install folder. Click setup.exe.
3. The directory path will be inserted into the Run window. Type (space) /test at the end of the directory path, and click OK (See Fig. 1-1 below).
Fig. 1-1
4. Attempt to finish the installation as normal, or proceed until you encounter any errors. The nsetup.txt file will be created in the C:/Program Files/Eset/Install folder. Attach this file to an email and send it to our Customer Care team. Click here
to access the Customer Care Support Form and initiate a new case.
Related NOD32 FAQ Category:
Home Edition/ESET Smart Security
Related NOD32 FAQs:
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Does ESET Smart Security scan SSL (Secure Sockets Layer) traffic?
Best Form of Protection is Prevention
How to exclude certain files/folders from ESET Smart Security On-Demand Scanner
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Do I want the 32 bit version or the 64 bit version?
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Upgrading from 2.7 to ESET Smart Security
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How do I know ESET Smart Security is updating correctly?
Why am I told that the Virus signature database update failed?
Email, Spamming, Hoaxes, Phishing
After installation, my computer locks up. It freezes on startup. What happened? (Norton Symantec error)
Can I change how often ESET Smart Security attempts to update?
What is Anti-Stealth?
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Installing ESET Smart Security
Why am I constantly being prompted for my username and password?
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