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Why am I told that the Virus signature database update failed?
An update failure can be attributed to many variables. Firewalls, proxies, and other software can interfere with the connection. The internet connection could have failed, or the ESET Smart Security update parameters could be incorrect. Be sure to check the following if you receive a "Virus Signature Update" error.
First, open ESET Smart Security and press CTRL+M to switch into Advanced Mode. Click on Update → Configure update. All of the instructions will take place in this window.
1. Verify that your AV-username and password are entered correctly. The following are EXAMPLES only:.
Username: AV-1234567
Password: abcde12345
NOTE: Please remember to enter your username and password exactly as they are written. The username and password are case sensitive and the hyphen in the username is necessary. The password is ten characters long and all lowercase. If you are copying and pasting, make sure a blank character is not being included in the string. Also, we do not use the letter L in passwords (use the number one (1) instead), a big 0 is the number zero (0), a little o is the letter o.
2. If you are using a third-party firewall (such as Norton Personal Firewall, ZoneAlarm, Outpost, Kerio, or others), please ensure that these are allowing NOD32 to connect to the internet to receive updates. If you are using the built-in ESET Smart Security firewall, disregard this step..
3. Configure your Proxy settings..
If you are not using a proxy (using a proxy server is uncommon), please click on Advanced Setup -> HTTP Proxy and set the option to Do not use proxy server. Click OK to confirm settings.
4. Make sure the Update server is set to Choose Automatically..
5. Test communications with our update server by following steps a-e.
a) From your desktop click Start then select Run. The Run window appears.
b) Type "cmd" (no quotes) in the text field and click OK.
c) Enter the following text:
ping u20.eset.com
d) Press the Enter key on your keyboard:
e) If you are able to connect to the update server, you will see Reply from... followed by the IP address of the
server to which you are trying to connect.
If you do not receive replies, it is likely that a firewall is preventing communication with ESET's servers, or your internet connection is not active. Open up a web browser (Internet Explorer, Firefox, etc.) and make sure you are able to browse web pages. If you are able to browse web pages, there is either software on the computer blocking ESET Smart Security from updating, or your ISP is using a firewall on the connection which could also block the update process.
Related NOD32 FAQ Category:
Home Edition/ESET Smart Security
Related NOD32 FAQs:
How to restrict access to specific websites
Does ESET Smart Security scan SSL (Secure Sockets Layer) traffic?
Best Form of Protection is Prevention
How to exclude certain files/folders from ESET Smart Security On-Demand Scanner
Adding/Editing/Deleting a Whitelist entry
Do I want the 32 bit version or the 64 bit version?
How do I remove the notification tags that are appended to my e-mail?
How do I enable all of the capabilities within the ESET Smart Security On-Demand scanner?
Unable to send or receive emails after installing ESET Smart Security
How do I access log files and submit them for analysis?
How do I RE-install ESET Smart Security?
How to recognize spam
What is the ESET Smart Security Antispam Module?
Upgrading from 2.7 to ESET Smart Security
How can I specify where my SPAM messages are stored?
How do I know ESET Smart Security is updating correctly?
Email, Spamming, Hoaxes, Phishing
After installation, my computer locks up. It freezes on startup. What happened? (Norton Symantec error)
Can I change how often ESET Smart Security attempts to update?
Installation in test mode (creating nsetup file)
What is Anti-Stealth?
Setting up a scheduled scan in ESET Smart Security
Installing ESET Smart Security
Why am I constantly being prompted for my username and password?
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