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GLE error code 997
During a remote (push) installation, the error Could not retrieve required information from target computer (RES error code 14, GLE error code 997) is sometimes encountered.
This problem can occur if the installation of NOD32 takes place from NOD32 Remote Administrator Server on a Windows 2003 Server to a client running the Windows 2000 operating system.
To solve the problem, start the NOD32 RAS service from the Administrator account on the server by following the steps below:
1.
Click Start → Control Panel → Administrative Tools → Services (If you are using Windows XP or Vista, you may need to switch Control Panel to Classic View in order to see the Administrative Tools option).
2.
Right-click on the NOD32 Remote Administrator service, and from the context menu, click Properties.
3.
The NOD32 Remote Administrator Server Properties window will appear. From the Log On tab, select This Account and type Administrator.
4.
Click OK to close the Server Properties window, right-click the NOD32 Remote Administrator service and click Restart from the context menu.
5.
Attempt the remote (push) installation again.
NOTE: If the installation finishes successfully, we recommend switching the NOD32 Remote Administrator service back to the default setting (See step 3, select Local system account).
Related NOD32 FAQ Category:
Business Edition/ESET Smart Security/Linux/BSD
Home Edition/ESET Smart Security/Linux/BSD
Related NOD32 FAQs:
Push Installation Errors
What does that GLE error code mean?
Push Installation Requirements and Checklist
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