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Business Edition/ESET NOD32 Antivirus v3.0
What is Anti-Stealth?
Rootkits use special techniques to prevent unauthorized files and processes from being detected using conventional means. Anti-Stealth technology is integrated into NOD32 and allows the On-Demand Scanner and Access Monitor (AMON) modules to detect these objects even when their presence has been hidden from the operating system. By default, Anti-Stealth is enabled in NOD32 and is used automatically by the modules which require it.
How do I know ESET Smart Security is updating correctly?
By default, ESET Smart Security checks every hour for a new update and is updated at least once a day with new virus definitions and occasional program updates. To verify that the latest virus signature updates have been received, follow the steps below.
Updating the virus signature database
1. Open ESET Smart Security by clicking the icon 
in your Windows system tray or by clicking Start → All Programs → Eset → ESET Smart Security.
2. The ESET Smart Security window will appear. Click Update on the left-hand menu.
3. The Update window appears. The Update status should read: Update is not necessary - Virus signature database is up to date. (See Fig. 1-1 below).
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If the message above is displayed, you are finished. If it is not displayed, click Update virus signature database now.
If the virus signature database successfully updates, you are finished. If you receive an error regarding an incorrect username and password, click Cancel and then click on Enter User name and Password.
Verify that your username and password are entered correctly. The following are EXAMPLES only:
Username: AV-1234567
Password: abcde12345
NOTE: Please remember to enter your username and password exactly as they are written. The username and password are case sensitive and the hyphen in the username is necessary. The password is ten characters long and all lowercase. If you are copying and pasting, make sure a blank character is not being included in the string. Also, we do not use the letter L in passwords (use the number one (1) instead), a big 0 is the number zero (0), a little o is the letter o.
Click OK and try to update again by clicking Update virus signature database now.
Can I change how often ESET Smart Security attempts to update?
By default, ESET Smart Security checks for virus signature updates every hour. In cases where limited network resources or bandwidth necessitate less frequent updates, this setting can be changed. Changes to the timing of virus signature updates are made through the Scheduler/Planner portion of ESET Smart Security. To access the Scheduler, follow the steps below:
1.
Open ESET Smart Security by clicking the icon  in your Windows system tray or by clicking Start → All Programs → Eset → ESET Smart Security.
2.
Switch to Advanced Mode by clicking Toggle Advanced mode in the lower left corner of the main window, or by pressing CTRL + M on your keyboard.
3.
Click on Tools in the left column and then click Scheduler to view the main Scheduler/Planner page.
4.
In the Scheduled tasks window, right-click Regular automatic update and select Edit (See Fig. 1-1 below).
Fig. 1-1
5.
The Edit task window will appear. Verify that Scheduled task: is set to Update. Click Next twice.
6.
The Task interval (min.): field is displayed. Enter the number of minutes the system is to wait between virus signature updates. For example, if the desired interval is 2 hours, enter 120 (See Fig. 1-2 below). After establishing the new interval, click Next.
Fig. 1-2
7.
A new window will appear. In the event that the update task cannot be completed at the scheduled time, select Wait until the next scheduled time, and click Next.
8.
A summary window of the new settings will be displayed. Click Finish.
From this point forward virus signature updates will be performed according to the newly scheduled interval.
NOTE: Changing the timing of the regular automatic update is not recommended. By lengthening the amount of time between updates, your system is subject to a greater risk of infection.
How Do I remove/configure Scheduled Tasks On My Workstations through ESET Smart Security Remote Administrator?
The Remote Administrator Server program allows an administrator to deploy and manage configuration changes of ESET Smart Security across multiple computers. Examples of these configuration changes include updating client workstation username/passwords, installing the latest virus signature updates, or configuring/removing scheduled tasks.
In order to configure or remove a Scheduled Task from all workstations through the Remote Administrator, you must first alter the Scheduled Task configuration on one of the workstations. Once you have manually configured one workstation, return to the computer that has the Remote Administrator installed and follow the steps below:
1.
Open the Remote Administrator Console (RAC) by clicking Start → All Programs → Eset → Eset Remote Administrator Console. Click on the Clients tab at the bottom left of the RAC window.
2.
The workstations on the network will be displayed in the Client name column on the left. Find the workstation that you have configured the Scheduled Tasks on, right-click on it and select Configuration (See Fig. 1-1 below).
Fig. 1-1
3.
The Client Properties window will be displayed. As soon as the status bar reads "Configuration Downloaded 100%", deselect the box that reads Then Run NOD32 Configuration Editor to edit the file. Then, click the Save As button (See Fig. 1-2 below).
Fig. 1-2
4.
Enter a name for your .xml configuration task and click OK. Click OK again to return to the RAC Clients window.
5.
Highlight all workstations that you want that configuration to apply to, and then right-click on the selections. Click New Task → Configuration Task.
6.
The Configuration for Clients window will be displayed. Click the Select button and then double-click on the .xml file that you saved earlier. Click Next twice.
Fig. 1-3
7.
The Task Report window will be displayed showing a summary of your configuration task. Click Finish (See Fig. 1-4 below).
Fig. 1-4
The next time that your workstations check in with the Remote Administration Server, they will receive the new Scheduled Tasks.
How do I enable all of the capabilities within the ESET Smart Security On-Demand scanner?
ESET Smart Security's default scan settings are configured to maximize your computer's performance and security protection. However, some options are not enabled within the default profile due to the amount of time required to scan and the possibility of conflicts with existing software. You can enable these options by following the steps below:
1. Open ESET Smart Security by clicking the icon 
in the Windows system tray or by clicking Start → All Programs → Eset → Eset Smart Security.
2. Switch to Advanced Mode by clicking Toggle Advanced mode in the lower left corner, or by pressing CTRL + M on your keyboard.
3. Click Setup in the left column and then click Enter entire advanced setup tree...
4. The Setup window will appear. In the left column under Antivirus and antispyware, click On-demand computer scan.
5. Ensure that the Selected profile is set to In-depth scan. Click the ThreatSense engine parameter setup: button.
6. In the ThreatSense engine parameter setup window, click the Objects branch in the left column. Verify that all options in the Objects section on the right are selected.
7. Click the Options branch in the left column. In the Options section on the right, verify that every check box is selected.
8. Click the Cleaning branch in the left column. In the Cleaning section on the right side, set the Cleaning Level slider to Strict cleaning (all the way to the right). Click OK.
9. Click the Scan targets: Setup button. Verify that the Scan targets drop-down menu is set to By profile settings. Select the My Computer check box, and click OK. This will ensure that all drives, as well as operating memory, are scanned.
With these options enabled, you will not be prompted when threats are found. ESET Smart Security will first attempt to clean the threat. If unsuccessful, it will delete it. The scan time might also be increased due to the in-depth scanning that is performed.
What does that GLE error code mean?
Installing NOD32 via the Remote Administrator Console can occasionally generate a GLE error. To find the meaning of any GLE error number, follow the steps below:
1. Open a command prompt. Click Start → Run, type cmd and click OK.
2. At the command prompt, type: net helpmsg error_number
Example: net helpmsg 55
Result: The specified network resource or device is no longer available.
An Error loading NOD32 scanner message is displayed during installation. What's wrong?
If you receive an "Error loading NOD32 scanner" error message during installation, then your version of the NOD32 Plugin for Domino (AMFE) requires a license key file in order to be activated.
If you are upgrading from an earlier version (released before June, 2006) which did not require a license key, you can obtain one by going to the Lost License Request page on our web site.
Before installing the NOD32 Plugin for Domino, you must add the license key to the License Manager. Here is how to do this, step-by-step:
1.
Open the NOD32 Control Center by clicking the icon 
in the Windows system tray or by clicking Start →All Programs →Eset → NOD32 Control Center.
2.
Select NOD32 System Tools → NOD32 System Setup → Setup → License Keys and click on Add.
3.
Locate the license key file and double-click on it. Click OK to save changes.
Subsequent installations should now work properly without prompting for a license.
An Error loading NOD32 scanner message is displayed during installation. What's wrong?
If you receive an "Error loading NOD32 scanner" error message during installation, then your version of the NOD32 Plugin for Domino (AMFE) requires a license key file in order to be activated.
If you are upgrading from an earlier version (released before June, 2006) which did not require a license key, you can obtain one by going to the Lost License Request
page on our web site.
Before installing the NOD32 Plugin for Domino, you must add the license key to the License Manager. Here is how to do this, step-by-step:
1.
Open the NOD32 Control Center by clicking the icon in the Windows system tray or by clicking Start →All Programs →Eset → NOD32 Control Center.
2.
Select NOD32 System Tools → NOD32 System Setup → Setup → License Keys and click on Add.
3.
Locate the license key file and double-click on it. Click OK to save changes.
Subsequent installations should now work properly without prompting for a license.
How do I upgrade from version 2.7 to version 3?
ESET NOD32 ANTIVIRUS VERSION 3.0 IS ONLY AVAILABLE FOR -- Windows XP/2000/2003/Vista
Please download version 2.7 if you have another operating system - it has the same great ThreatSense technology.
1. First, you will need your username and password.
If you do not have your username and password, please type your email in here
and you will be sent your username and password.
2. Next, you need to uninstall NOD32 version 2.7 to make room for ESET NOD32 Antivirus version 3. To do this, click the Start button, then select All Programs, then look for the folder called ESET. In that folder, click the Uninstall icon. Once that is completed, and your computer is ready, you can proceed with the install.
3. Visit our download page and download the latest version of the software. Click here
to download.
Find the file you downloaded, and double-click it to begin.
Click through the installation, accepting the license agreement. Unless you are an advanced user, please select the 'typical' installation.
During installation, you may see a pop-up bubble from Windows. This is a normal part of upgrading and will be corrected when the install completes.
ESET NOD32 antivirus may display a red icon - this icon is letting you know that you need to restart your computer. Click 'Yes' to restart your computer now.
Click Finish - you now have ESET NOD32 antivirus version 3.0!
Do I want the 32 bit version or the 64 bit version?
You most likely want the 32 bit version - it is far more common than the 64 bit version. To be certain, please follow the steps below.
Windows has a useful FAQ on this matter - below is an excerpt.
1. What is the difference between 32-bit and 64-bit versions of Windows?
The terms 32-bit and 64-bit refer to the way a computer's processor (also called a CPU), handles information. The 32-bit and 64-bit versions of Windows are designed for use in computers with 32-bit or 64-bit processors, respectively.
2. Can my computer run a 64-bit version of Windows?
To run a 64-bit version of Windows, your computer must have a 64-bit processor. To find your computer's processor speed, do the following:
1. Open System by clicking the Start button, clicking Control Panel, clicking Performance and Maintenance, and then clicking System. You might have a slightly different configuration - look under "Settings" for the Control Panel if you do not see that. If you do not see "Performance and Maintenance," just go straight to "System."
2. Under System, you can view the processor type and speed. It will mention if the processor is 64 bit - it might not mention if the processor is 32 bit.
3. Why wouldn't Windows mention if my processor was 32 bit?
Back when 32 bit processors were first in use, they were the only option. There was no need to distinguish between '32-bit' and '64-bit,' so many processors do not self-identify as a 32-bit processor.
To view the full article, please click here.
After installation, my computer locks up. It freezes on startup. What happened? (Norton Symantec error)
This error is caused by installing ESET NOD32 antivirus or ESET Smart Security onto a computer that already has Symantec Norton Antivirus on it. On a rare occasion, it can be cause by installing version 3 over version 2.7 without uninstallion version 2.7 first.
THE EXPLANATION:
An antivirus program is, by its nature, looking for something else on the computer that fits the following criteria.
1. May change computer's data.
2. Activates without user's knowledge.
3. Connects to internet frequently.
This describes most viruses, but it also describes most antivirus programs as well. When you have two antivirus programs on the computer, they check each other for these criteria, and occasionally mis-label each other as a virus. This can cause a lockup, as can the heavy use of your computer by two different antivirus programs.
THE FIX
1. Put your computer into safe mode. You can read about how to do that at either of the following two links.
http://www.computerhope.com/issues/chsafe.htm
http://en.wikipedia.org/wiki/Safe_mode
2. Uninstall NOD32 by going into Start, All Programs, ESET, and then selecting Uninstall.
3. Next, click Start, go to the Control Panel, and select Add or Remove Programs. Browse through this list for any references to Symantec or Norton, then click Change / Remove. Uninstall these files.
4. Now to may restart the computer normally.
5. You will need to make certain Norton is entirely off your computer - to do this, please use Norton's official removal tool, found at
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
It will ask you what version of Norton you have - this is irrelevant, as the download tool is the same regardless of which option you select.
6. You may now safely re-download ESET NOD32 antivirus or ESET Smart Security. Visit our download site at
http://www.betterantivirus.com/download/
Thank you for choosing Computer Security Solutions LLC!
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