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Home Edition/ESET NOD32 Antivirus v3.0
What is Anti-Stealth?
Rootkits use special techniques to prevent unauthorized files and processes from being detected using conventional means. Anti-Stealth technology is integrated into NOD32 and allows the On-Demand Scanner and Access Monitor (AMON) modules to detect these objects even when their presence has been hidden from the operating system. By default, Anti-Stealth is enabled in NOD32 and is used automatically by the modules which require it.
Can I change how often ESET Smart Security attempts to update?
By default, ESET Smart Security checks for virus signature updates every hour. In cases where limited network resources or bandwidth necessitate less frequent updates, this setting can be changed. Changes to the timing of virus signature updates are made through the Scheduler/Planner portion of ESET Smart Security. To access the Scheduler, follow the steps below:
1. Open ESET Smart Security by clicking the icon  in your Windows system tray or by clicking Start → All Programs → Eset → ESET Smart Security.
2. Switch to Advanced Mode by clicking Toggle Advanced mode in the lower left corner of the main window, or by pressing CTRL + M on your keyboard.
3. Click on Tools in the left column and then click Scheduler to view the main Scheduler/Planner page.
4. In the Scheduled tasks window, right-click Regular automatic update and select Edit (See Fig. 1-1 below).
Fig. 1-1
5. The Edit task window will appear. Verify that Scheduled task: is set to Update. Click Next twice.
6. The Task interval (min.): field is displayed. Enter the number of minutes the system is to wait between virus signature updates. For example, if the desired interval is 2 hours, enter 120 (See Fig. 1-2 below). After establishing the new interval, click Next.
Fig. 1-2
7. A new window will appear. In the event that the update task cannot be completed at the scheduled time, select Wait until the next scheduled time, and click Next.
8. A summary window of the new settings will be displayed. Click Finish.
From this point forward virus signature updates will be performed according to the newly scheduled interval.
NOTE: Changing the timing of the regular automatic update is not recommended. By lengthening the amount of time between updates, your system is subject to a greater risk of infection.
How do I remove the notification tags that are appended to my e-mail?
ESET Smart Security gives users the ability to append notifications to outgoing or incoming email messages, indicating that the message has been scanned and is not infected. It is very simple to remove these notifications or set them to appear in infected email messages only. To remove the notifications or adjust their settings, follow the steps below:
1.
Open ESET Smart Security by clicking the icon in the Windows system tray, or by clicking Start → All Programs → Eset → Eset Smart Security.
2.
Switch to Advanced Mode by clicking Toggle Advanced mode in the lower left corner of the main window, or by pressing CTRL + M on your keyboard.
Fig. 1-1
3.
Click on Setup → Antivirus and antispyware in the left column of the main ESET Smart Security page.
4.
At bottom of the main page, click Advanced Antivirus and antispyware protection setup (See Fig. 1-2 below).
Fig. 1-2
5.
The Setup window will appear. In the left column toward the top, click Antivirus and antispyware → Email protection.
6.
In the Alerts and notifications section, set your personal preferences for incoming and outgoing mail according to Fig. 1-3 below.
Fig. 1-3
7.
Click OK to confirm the settings. Any previous emails which have already been tagged will retain the tag.
How do I know ESET Smart Security is updating correctly?
By default, ESET Smart Security checks every hour for a new update and is updated at least once a day with new virus definitions and occasional program updates. To verify that the latest virus signature updates have been received, follow the steps below.
Updating the virus signature database
1
Open ESET Smart Security by clicking the
icon in your Windows system tray or by clicking Start → All Programs → Eset → ESET Smart Security.
2
The ESET Smart Security window will appear. Click Update on the left-hand menu.
3
The Update window appears. The Update status should read: Update is not necessary - Virus signature database is up to date. (See Fig. 1-1 below).
Fig. 1-1
4
If the message above is displayed, you are finished. If it is not displayed, click Update virus signature database now.
5
If the virus signature database successfully updates, you are finished. If you receive an error regarding an incorrect username and password, click Cancel and then click on Enter User name and Password.
Verify that your username and password are entered correctly. The following are EXAMPLES only:
Username: AV-1234567
Password: abcde12345
NOTE: Please remember to enter your username and password exactly as they are written. The username and password are case sensitive and the hyphen in the username is necessary. The password is ten characters long and all lowercase. If you are copying and pasting, make sure a blank character is not being included in the string. Also, we do not use the letter L in passwords (use the number one (1) instead), a big 0 is the number zero (0), a little o is the letter o.
6
Click OK and try to update again by clicking Update virus signature database now.
Why am I told that the Virus signature database update failed?
An update failure can be attributed to many variables. Firewalls, proxies, and other software can interfere with the connection. The internet connection could have failed, or the ESET Smart Security update parameters could be incorrect. Be sure to check the following if you receive a "Virus Signature Update" error.
First, open ESET Smart Security and press CTRL+M to switch into Advanced Mode. Click on Update → Configure update. All of the instructions will take place in this window.
1. Verify that your AV-username and password are entered correctly. The following are EXAMPLES only:.
Username: AV-1234567
Password: abcde12345
NOTE: Please remember to enter your username and password exactly as they are written. The username and password are case sensitive and the hyphen in the username is necessary. The password is ten characters long and all lowercase. If you are copying and pasting, make sure a blank character is not being included in the string. Also, we do not use the letter L in passwords (use the number one (1) instead), a big 0 is the number zero (0), a little o is the letter o.
2. If you are using a third-party firewall (such as Norton Personal Firewall, ZoneAlarm, Outpost, Kerio, or others), please ensure that these are allowing NOD32 to connect to the internet to receive updates. If you are using the built-in ESET Smart Security firewall, disregard this step..
3. Configure your Proxy settings..
If you are not using a proxy (using a proxy server is uncommon), please click on Advanced Setup -> HTTP Proxy and set the option to Do not use proxy server. Click OK to confirm settings.
4. Make sure the Update server is set to Choose Automatically..
5. Test communications with our update server by following steps a-e.
a) From your desktop click Start then select Run. The Run window appears.
b) Type "cmd" (no quotes) in the text field and click OK.
c) Enter the following text:
ping u20.eset.com
d) Press the Enter key on your keyboard:
e) If you are able to connect to the update server, you will see Reply from... followed by the IP address of the
server to which you are trying to connect.
If you do not receive replies, it is likely that a firewall is preventing communication with ESET's servers, or your internet connection is not active. Open up a web browser (Internet Explorer, Firefox, etc.) and make sure you are able to browse web pages. If you are able to browse web pages, there is either software on the computer blocking ESET Smart Security from updating, or your ISP is using a firewall on the connection which could also block the update process.
How do I upgrade from version 2.7 to version 3?
ESET NOD32 ANTIVIRUS VERSION 3.0 IS ONLY AVAILABLE FOR -- Windows XP/2000/2003/Vista
Please download version 2.7 if you have another operating system - it has the same great ThreatSense technology.
1. First, you will need your username and password.
If you do not have your username and password, please type your email in here
and you will be sent your username and password.
2. Next, you need to uninstall NOD32 version 2.7 to make room for ESET NOD32 Antivirus version 3. To do this, click the Start button, then select All Programs, then look for the folder called ESET. In that folder, click the Uninstall icon. Once that is completed, and your computer is ready, you can proceed with the install.
3. Visit our download page and download the latest version of the software. Click here
to download.
Find the file you downloaded, and double-click it to begin.
Click through the installation, accepting the license agreement. Unless you are an advanced user, please select the 'typical' installation.
During installation, you may see a pop-up bubble from Windows. This is a normal part of upgrading and will be corrected when the install completes.
ESET NOD32 antivirus may display a red icon - this icon is letting you know that you need to restart your computer. Click 'Yes' to restart your computer now.
Click Finish - you now have ESET NOD32 antivirus version 3.0!
Do I want the 32 bit version or the 64 bit version?
You most likely want the 32 bit version - it is far more common than the 64 bit version. To be certain, please follow the steps below.
Windows has a useful FAQ on this matter - below is an excerpt.
1. What is the difference between 32-bit and 64-bit versions of Windows?
The terms 32-bit and 64-bit refer to the way a computer's processor (also called a CPU), handles information. The 32-bit and 64-bit versions of Windows are designed for use in computers with 32-bit or 64-bit processors, respectively.
2. Can my computer run a 64-bit version of Windows?
To run a 64-bit version of Windows, your computer must have a 64-bit processor. To find your computer's processor speed, do the following:
1. Open System by clicking the Start button, clicking Control Panel, clicking Performance and Maintenance, and then clicking System. You might have a slightly different configuration - look under "Settings" for the Control Panel if you do not see that. If you do not see "Performance and Maintenance," just go straight to "System."
2. Under System, you can view the processor type and speed. It will mention if the processor is 64 bit - it might not mention if the processor is 32 bit.
3. Why wouldn't Windows mention if my processor was 32 bit?
Back when 32 bit processors were first in use, they were the only option. There was no need to distinguish between '32-bit' and '64-bit,' so many processors do not self-identify as a 32-bit processor.
To view the full article, please click here.
After installation, my computer locks up. It freezes on startup. What happened? (Norton Symantec error)
This error is caused by installing ESET NOD32 antivirus or ESET Smart Security onto a computer that already has Symantec Norton Antivirus on it. On a rare occasion, it can be cause by installing version 3 over version 2.7 without uninstallion version 2.7 first.
THE EXPLANATION:
An antivirus program is, by its nature, looking for something else on the computer that fits the following criteria.
1. May change computer's data.
2. Activates without user's knowledge.
3. Connects to internet frequently.
This describes most viruses, but it also describes most antivirus programs as well. When you have two antivirus programs on the computer, they check each other for these criteria, and occasionally mis-label each other as a virus. This can cause a lockup, as can the heavy use of your computer by two different antivirus programs.
THE FIX
1. Put your computer into safe mode. You can read about how to do that at either of the following two links.
http://www.computerhope.com/issues/chsafe.htm
http://en.wikipedia.org/wiki/Safe_mode
2. Uninstall NOD32 by going into Start, All Programs, ESET, and then selecting Uninstall.
3. Next, click Start, go to the Control Panel, and select Add or Remove Programs. Browse through this list for any references to Symantec or Norton, then click Change / Remove. Uninstall these files.
4. Now to may restart the computer normally.
5. You will need to make certain Norton is entirely off your computer - to do this, please use Norton's official removal tool, found at
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
It will ask you what version of Norton you have - this is irrelevant, as the download tool is the same regardless of which option you select.
6. You may now safely re-download ESET NOD32 antivirus or ESET Smart Security. Visit our download site at
http://www.betterantivirus.com/download/
Thank you for choosing Computer Security Solutions LLC!
Installing ESET NOD32 Antivirus 3.0
To install ESET NOD32 Antivirus 3.0, please follow the steps below. It should be noted that if you are running Windows Vista with User Account Control (UAC) turned on, you may be prompted with additional dialog boxes not shown in the steps below. If prompted, please confirm that you wish to install ESET NOD32 Antivirus 3.0, as well as any associated device drivers.
1.
To begin your installation, double-click the ESET NOD32 Antivirus 3.0 installer icon or insert the installation disk. If you are prompted by Windows to open the file, click Open. If you have an installation CD, click Install.
2.
The ESET NOD32 Antivirus 3.0 Setup window will appear. Click Next to continue.
3.
On the next screen, click I accept the terms in the License Agreement to accept the ESET NOD32 Antivirus 3.0 License agreement and then click Next to continue.
4.
The Installation Mode window will appear. Select Typical and then click Next to continue.
NOTE: Selecting Custom install gives you access to additional configuration parameters such as firewall rules and password protection of ESET NOD32 Antivirus 3.0 settings. If you select Typical (recommended) the additional configuration parameters can be accessed after installation is complete.
5.
On the next screen, enter your ESET-provided Username and Password and click Next to continue.
(NOTE: Please enter your username and password exactly as they are written in your ESET registration email. The username is in the format EAV-99999999 and the hyphen is required. Both the username and password are case sensitive. The password should be ten characters long and all lowercase. If you are copying and pasting, make sure a blank character is not being included in the string. Also, we do not use the letter L in passwords (use the number one (1) instead), a big 0 is the number zero (0), a little o is the letter o.)
6.
In the ThreatSense.Net Early Warning System window, select the Enable ThreatSense.Net Early Warning System option and click Next to continue.
7.
In the next window, Detection of potentially unwanted applications, select the Enable detection of potentially unwanted applications option and click Next to continue.
8.
In the next window, Ready to Install, click Install to continue.
9.
Once you click Install, you will see the Installing ESET NOD32 Antivirus 3.0 Screen (below) for a few minutes.
10.
When you see the Completing the ESET NOD32 Antivirus 3.0 Setup Wizard window, click Finish to complete your installation.
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