| Hi Greg!
Please feel free to pass this around your organization.
I called ESET (Computer Security Solutions) yesterday to inquire about a security software package and to get some technical help to resolve a problem I was having deleting a malware file. I have Norton security software and had contacted them earlier to get help, but all I got was someone in the Philippines who did not speak English very well, and she wanted to sell me a $99 package to remove the malware. After 15 minutes of trying to interpret her solutions I hung up. I would not have had Norton on my computer if my IT resource, who has guided me with regard to what security software to use, had been available to advise me when my contract with Trend expired. By the time he called me back and told me to buy ESET I had already purchased Norton.
I spoke with Dianne in sales and she connected me with Greg in technical support so he could listen to what my problem was, and then advise me as to what I should do. Just having someone I could understand and communicate with was reassuring. He put together an email with a simple step-by-step process for me to follow and sent it to me, plus he talked with me at length about the various ways I might find to delete the pesky PUP file I was dealing with. I bought and downloaded ESET, dumped Norton, installed ESET and scanned my computer. It found 17 files that were suspicious, cleaned 10 of them, and then offered me the opportunity to clean or delete the other 7. I deleted those files and ran an anti-malware software scan that Greg recommended and eliminated that PUP that I couldn…