And they say that antivirus isn’t required on a Macintosh

For years and years, Apple maintained that an antivirus program was not required and Macintosh – and for many years, if you were careful – is was *largely* true.

Mac OSX Malware is no longer a fantasy - it's real!The amount of Macintosh threats were minimal – and the cybercriminals simply didn’t go after Macintosh computers because their numbers were relatively low.

As Apple’s market share increased, these cybercriminals turned their attention to Macs – because they cost more – the customer who buy them are typically well off to affluent – and because often-times, they were plain easy to infect – because they lived in a bubble where clicking on bad-links and programs simply had no ill-effects.

Those days are GONE – pure history.

New Macintosh threats appear on a very regular basis – and some range from fairly benign popups, to full-blown banker-trojans.

Want to see the list of recent MacOS-X Malware Threat – click here.

These days you need protection – get the ESET CyberSecurity for Macintosh Trial today!

Windows 7: Internet Explorer Security Settings are Blocking Downloads

If you are trying to download files – any files, and the Internet Explorer message pops up that your current internet settings prevent this file from downloading – try the following to reset your Internet Explorer Security Settings.

Here is a step-by-step guide – with screen-shots – click each image for a larger version and detailed instructions:

1. open Internet Explorer Settings:

open Internet Explorer

2. open Internet Options:

Select Internet Options from the Settings menu

3. Reset all zones – then click Apply and then OK:

Security Tab | Reset | Apply | OK

4. Click the settings Advanced Tab – reset advanced settings, Internet explorer settings:


5. Check the box for “Delete Personal Settings” inside the Internet Explorer Reset Window – then click Reset


Then RESTART your computer. If you are still unable to download files or programs – call support.

Facebook forges partnership with IT security vendor ESET

Summary: The goal of the alliance is to prevent malicious links from populating Facebook user News Feeds and Messages.Facebook + ESET team up

In a article published today, it was announced that Facebook is partnering with ESET in order to make facebook links safer for all users.

Facebook is well-known for home grown efforts in building its own data and IT infrastructures, but the social network is getting a little security help from a new friend.

The world’s largest social network has just announced a new partnership with IT security vendor ESET. The goal of the alliance is to prevent malicious links from populating user News Feeds and Facebook Messages.

ESET partners with FacebookTo achieve this, Facebook will be baking in ESET’s security software onto its platform.

For end users, there might actually be a state of more heightened awareness. The ESET integration entails that if a device being used to access Facebook services starts behaving suspiciously with signs of possible malware infection, a message will appear offering an anti-malware scan.

A software engineer at Facebook, Chetan Gowda, explained the this approach makes security “seamless and easy to clean up an infected device.”

In his blog, Gowda explained that Facebook will look for malicious activity from the device being used to access facebook – if odd or malicious behavior is found, then the user will be offered a free scan to see if malware is present. More details in Gowda’s Facebook blog post – also dated 12/03/2014.

How to Login to renew your software

Renewal of your license is important to continue to receive updates from ESET – here is how to renew.

You can click the link from the email we sent you as a renewal reminder – or – you can login to retrieve your license information.

Login from the Home Page of our website

Login from the Home Page of our website

As an alternative login, you can visit our ESET Store Login Page:

Alternatively login from the store login page

Alternatively login from the store login page

When you login, you will find your “Account Home Page”:

When you login to your account, you can change your password, update your address, or view order history.

When you login to your account, you can change your password, update your address, or view order history.

Clicking into Order History, you can see your last orders:

Inside your order history, you can see your last orders

Inside your order history, you can see your last orders

Find your license information within your order notes:

Scroll down to find the license username, password, expiration + license type.

Scroll down to find the license username, password, expiration + license type.

ESET Smart Security takes top marks in AV-Comparatives

2014-11-12 21_28_17-Performance Test Suites - avc_per_201410_en.pdfNovember 2014 – in a test be renowned antivirus test lab – AV-Comparatives – ESET Smart Security 8.0 took top honors for every test, including how performance on the PC was impacted for file copies, installing/uninstalling software, opening and running Office documents and downloading files (to name just a few of the tests applied.

Products tested in this AV-Comparatives test were:

  • AhnLab V3 Internet Security 8.0
  • avast! Internet Security 2015
  • AVG Internet Security 2015
  • AVIRA Internet Security 14.0
  • Baidu Security Suite 4.0.9
  • Bitdefender Internet Security 2015
  • BullGuard Internet Security 14.1
  • Emsisoft Internet Security 9.0
  • eScan Internet Security Suite 14.0
  • ESET Smart Security 8.0
  • Fortinet FortiClient 5.0.9
  • F-Secure Internet Security 14.115
  • Kaspersky Internet Security 2015
  • Kingsoft Internet Security 2013.SP7.5
  • Lavasoft Pro Security 11.4
  • McAfee Internet Security 2015
  • Panda Internet Security 15.0
  • Qihoo 360 Internet Security 5.0
  • Sophos Endpoint Protection 10.3
  • ThreatTrack Vipre Internet Security 2015
  • Tencent QQ PC Manager 8.10
  • Trend Micro Titanium Internet Security 8.0

Security suites were rated on a number of factors including overall impact results with default settings under Windows 8.1 64-Bit.

For the full report, please view the PDF report here.

Help – I can’t download anything from the internet?

If you are having problems downloading items from the internet – including PDFs, programs or some websites:

First try resetting your security settings back to their default levels. You can do this by:

  • Open Internet Explorer
  • Click Tools
  • Click Internet Options
  • Click the Security tab
  • Click Reset all zones to default level
  • Click OK
  • Close Internet Explorer
  • Open Internet Explorer

More detail on this reset can be found on Microsoft’s Support Article 923737
Alternative – run the Fixit from Microsoft that can be found here:


ESET takes VB100 number 86

ESET VB100 Win #83In June 2014, ESET took Virus Bulletin number 86 – once again, claiming the top award from Virus Bulletin – several competitors failed for either missing threats of false positives.

This particular test took place on Windows Server 2014 and there were 29 products tested – most passed and gained the coveted VB100 awards, but here are a list of those that did not pass:

Notable Failures:

  • Commtouch (formerly Authentium) [fail = 1 False Positive]
  • Kingsoft Anti-Virus [fail = 1 False Positive]
  • Maya PremiumAV [fail = 10 False Positives]
  • MSecure MalwareSecure [fail = Wildlist Misses]

Customers running Windows Server 2012 can feel confident that ESET NOD32 Antivirus will provide industry leading protection from malware, both new and old.

Launching our ESET Rewards Points Program


No Card Necessary!

Computer Security Solutions is now offering a rewards program to say thank you to all our customers at

This year marks our TENTH year of being a partner of ESET and we know that we would not continue to offer this product line without your support and returning business year after year!

Our new loyalty rewards points is a way to express our appreciation for the years that you have chosen to provide you the ESET products along with the other computer services we offer.

Here are the fastest and easiest ways to earn the most points:

  • Purchase a new or renew an ESET product (1 point for each full $ of sale)
  • Purchase an add on product such as Carbonite (1 point for each full $ of sale)
  • Purchase a remote Tune Up Service (1 point for each full $ of sale)
  • Create an online store account with us (100 points)
  • Your first order within our store (50 points)
  • Like us: (25 points)
  • Leave a recommendation on our Facebook page (50 points)
  • Write a review for our services/products on our website Page (25 points)


Points will be added to your account after each or any of the above are completed. Your points will be available for you to redeem on your next purchase.


Enjoy – CSS Team

ESET announcement regarding Windows XP End of Life

xpMicrosoft® recently announced that as of April 8, 2014 they will stop supporting the Windows® XP operating system. This means that next week Microsoft will no longer provide security updates, feature enhancements or technical support for Windows XP users. Without upgrades or support, XP users face an ever-increasing risk of intrusion, infection and security breaches.

At ESET®, we recognize that your customers may have ongoing business requirements that warrant the continued use of legacy systems such as XP. To support a managed and secure transition to a more current operating system, ESET confirms that we will continue to support Windows XP in our current business (and home) products through April 30, 2017.

To learn more about the implications of XP use beyond Microsoft’s patch support please see the following articles:

Should you have any questions or require additional assistance regarding the content within this email, please contact us.


Tom Berger
ESET North America

ESET Knowledgebase article on XP Support