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Carbonite Backup FAQs

Carbonite Backup FAQs

What can I back up with Carbonite Personal Plans?

All the Carbonite Backup Personal Plans back up the following types of files in your Users folders:  If you have any files over 4 GB must be manually added to your backup. Documents Photos Email Music Settings Videos* *Video files are backed up automatically with the Prime plan. They can be added to your backup manually on a Basic or Plus plan. Personal Plus and Prime plans ADDITIONALLY back up: External hard drives Operating system and software programs† †Operating system and software programs are included in Mirror Image backup, which creates a full-system backup to a local drive.

Is Carbonite Backup secure to use?

Carbonite is absolutely and completely secure! With our business name being ” Computer SECURITY Solutions “, we have a responsibility to make sure that we offer you ONLY products and services that we KNOW are the best on the market.


All your data is encrypt before they leave your computer and encrypt again during transit to one of the Carbonite data centers using the same security technology used in online banking and e-commerce transactions such are our website. Your files remain encrypted on our servers, which are housed in state-of-the-art data centers that are guarded 24 hours a day, 7 days a week! There is no better security out there!

How do I get my files back?

Carbonite makes it really easy to restore your files when you need them. Whether you need a single file or all your files, the Carbonite restore manager will guide you through the process. Carbonite Personal Prime customers also get the added benefit of having a copy of their backed up files shipped to them anywhere in the United States with our Courier Recovery service. If it is just one file that accidentally got deleted or your computer crashes, is stolen, or just dies, you can log into your account from your new computer, click “Restore” and follow the step-by-step recovery process that will have your files back to you in no time.

What type of computer will Carbonite work with?

The Carbonite Basic plan is available for both Windows & Mac.
  • XP, Vista, Windows 7, Windows 8
  • Intel-based Macs with OS X 10.6, 10.7, 10.8 or 10.9
The Carbonite Plus and Prime plans are available for Windows only. (Sorry)
  • XP, Vista, Windows 7, Windows 8
  *Many of our customers that currently have XP and are planning on getting a NEW computer soon have gotten Carbonite so that they can RESTORE all their items on to their new computer.

Can I use Carbonite Backup to back up my external hard drive?

Sure, if you buy the Carbonite Plus or Carbonite Prime, you can include ONE external hard drive in your online backup. Carbonite will scan your external hard drive for files that are not already backed up online and will add those files to your backup.

What is a Mirror Image backup?

Simply put, a mirror Image backup adds an extra layer of protection by creating a copy or “mirror image” of your computer by backing it up to an external hard drive that you provide. Your Mirror Image backup includes your entire computer. (Not just the files and folders, but also your operating system and software programs, such as Microsoft Word). If your computer crashes and you need to get up and running again quickly, you can use your Mirror Image backup to restore your entire computer…  operating system and all to the way it was before the crash. We told you it was easy!

Links to more FAQs

  1. Mostly Frequently asked Questions
  2. Home PC Licenses FAQs

  3. ESET Cybersecurity for Mac FAQs

  4. ESET Mobile FAQs

  5. ESET Business Support FAQs

  6. Carbonite Backup FAQs