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ESET Mobile FAQs

ESET Mobile FAQs

How do I protect my Mobile phone?

  Currently there is no protection available for iPhones but you must Safeguard your Android™ device. Get ESET Mobile Security with free and paid features to help you safely connect, social network or shop. Antivirus scans your downloaded apps and examines permission levels of installed apps. Anti-Theft features protect your personal information and help you locate your misplaced device. Buy ESET Mobile Security Here

How do I install ESET Mobile Security for Android?

Download and Install ESET Mobile Security for Android

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Finished installation but still need to activate?

 
 

Before installing ESET Mobile Security

  • Uninstall previous builds: If you have an earlier version of ESET mobile security installed, make sure to uninstall previous builds before continuing. How do I know what version I have?
  • Google Play and Amazon Appstore users: To download ESET Mobile Security from Google Play or Amazon Appstore you will be required to create an account and install the Google Play or Amazon Appstore app on your Android device. You may be required to enter credit card information. Your Google Play or Amazon Appstore license will allow you to download and install ESET Mobile Security on up to 5 separate devices using the same account emailIf you do not want to submit this information over the Internet, you can purchase ESET Mobile Security from ESET.com using an alternative method of payment. Licenses purchased through ESET.com will allow for installation on a single Android Device.
  • If you purchased ESET Mobile Security from Micro Center: It is important that you download the correct version of ESET Mobile Security for activation to work correctly. View instructions to .
  • Amazon Appstore users must have 1-Click settings enabled: View instructions to edit 1-Click settings on Amazon.com help
  • Tablet users: ESET Mobile Security functions differently on tablets, view our Knowledgebase article for details.
Download ESET Mobile Security (Mobile Security and Antivirus) from Google play or Amazon.com
  1. Using your Android device, start the Google Play or Amazon.com Appstore app and search for ESET Mobile Security. You can also visit the Google Play store or Amazon.com Appstore using your computer and trigger your download remotely.
  1. Tap Install (in Google Play) or Free Get App (in the Amazon.com Appstore).
  1. Review the privileges for ESET Mobile Security and tap Install when you are ready to continue.
Figure 1-1
  1. Tap Open once installation is complete.
  2. Select your desired language and country, tap End User License Agreement to review the terms and then tap Accept.
Figure 1-2
  1. If you downloaded ESET Mobile Security from Amazon.com, enter your email address and tap Next. This email address will be used in case you forget your security password.
Figure 1-3
  1. Select I want to be a part of ESET Live Grid (recommended) and click Next.
Figure 1-4
  1. In the Detection of Potentially Unwanted Applications window, select your preferred option (see What is a potentially unwanted application?) and click Next.
Figure 1-5 Click the image to view larger in new window
  1. Tap Finish to close the Setup Wizard.

Purchase a license to use premium features

IMPORTANT: SMS & Call Filter, Apps Audit, Anti-Phishing, SIM-Guard and Remote Wipe features are only available to users with a paid license. See our Knowledgebase article for instructions to upgrade to premium.
  1. If you have purchased a license,

  Download ESET Mobile Security from ESET.com

Installing on an Amazon Kindle device

Before installing ESET Mobile Security from ESET.com on an Amazon Kindle device, you must enable Unknown Sources. To do so: Tap Settings (in some cases, Menu → Settings) → Applications (or Manage Applications), and then tap the check box next to Unknown Sources. Tap OK to continue, then proceed with the steps below.
  1. Using your computer or Android device, open the ESET Mobile Security download page.Android 2.2 and earlier users: install version 1.x from the Download page.If you are unsure which version of Android you are running, press the Menu button, tap SettingsAbout phone and look at the number under “Android version” (some users may also need to tap “Software information”).
  2. Select your operating system and language using the drop-down menus and then click or tap Download.
  1. If you downloaded the installer (an .apk file) to your computer, transfer it to your Android device using Bluetooth or USB. If you downloaded the installer directly to your Android device, continue to step 4.
  2. Tap the installer file. Tap Install when you are ready to continue.
Figure 2-1
  1. Tap Open once installation is complete.
  2. Select your desired language and country, tap End User License Agreement to review the terms and then tap Accept.
Figure 2-2
  1. Select I want to be a part of ESET Live Grid (recommended) and click Next.
Figure 2-3
  1. In the Detection of Potentially Unwanted Applications window, select your preferred option (see What is a potentially unwanted application?) and click Next.
Figure 2-4 Click the image to view larger in new window
  1. Tap Finish to close the Setup Wizard.

Purchase a license to use premium features

IMPORTANT: SMS & Call Filter, Apps Audit, Anti-Phishing, SIM-Guard and Remote Wipe features are only available to users with a paid license. See our Knowledgebase article for instructions to upgrade to premium.
  1.  If you have purchased a license,

Activate ESET Mobile Security for Android

  Figure 3-1 Figure 3-2 Figure 3-3  
  1.  Open ESET Mobile Security for Android.
  2. Tap Action Overflow to bring up the context menu and then tap License.
  3. Tap Activate using a Username and Password, or if you are performing your first activation after purchasing ESET Multi-Device Security, tap Activate using an Activation Key.
  4. Type your Username and Password or Activation Key (including the hyphens) into the appropriate field and tap Activate. When verification of your license is completed, Activation successful will be displayed.
Once activated, Activate and configure Anti-Theft protection in ESET Mobile Security for Android.
Download & activate ESET Mobile Security from Micro Center If you purchased ESET Mobile Security from Micro Center, you need to download the specified version of ESET Mobile Security for your Micro Center activation key to successfully activate your product. To do so, follow the instructions below:

Trial users:

Your activation key from Micro Center cannot be used to activate the full version of ESET Mobile Security for Android from an existing trial. You must uninstall ESET Mobile Security for Android and install the build available in step 2 below for your Micro Center activation key to work.
Figure 4-1 Figure 4-2 Figure 4-3
  1. Tap Settings (in some cases, Menu → Settings) → Applications (or Manage Applications), and then tap the check box next to Unknown Sources. Tap OK to continue.
  2. On your Android device, visit the following link to download the ESET Mobile Security for Android installer:
  3. When the download is finished, open the .apk file on your Android device using a file browsing utility and follow the instructions on-screen to install ESET Mobile Security for Android.
  4. Tap Action Overflow to bring up the context menu and then tap License.
  5. Tap Activate Application using your Activation Key.
  6. Type the Activation Key (including the hyphens) from the Installation and Activation card included with your Micro Center purchase into the appropriate field and tap Activate. When verification of your license is completed, Activation successful will be displayed.
Once activated, Activate and configure Anti-Theft protection in ESET Mobile Security for Android.

Why is the ESET download page in a foreign language?

The ESET download page uses a ‘smart location detection’ to try and give you the correct page for your location. Sometimes the detection is not so smart and gets the wrong location – or – it can default back to Slovakian. Either way, if you get a page you cannot read the page, look for the language selector in the top-right of the page. Click the name of the language they are showing you, and select the region and language which are more appropriate for your download. On the left you will see ‘Americas’ – click that, and you should be able to select ‘United States and Canada’. Alternatively – select this direct download link: ESET US Download. Second altnerative: we maintain a list of the main ESET downloads on our BetterAntivirus Downloads Page.

Links to more FAQs

  1. Mostly Frequently asked Questions
  2. Home PC Licenses FAQs

  3. ESET Cybersecurity for Mac FAQs

  4. ESET Mobile FAQs

  5. ESET Business Support FAQs

  6. Carbonite Backup FAQs